What is ISO 9001?

ISO 9001 is an agreed international standard for creating a Quality Management System, including the processes, policies, and procedures needed to improve and maintain high-quality products and services. It is designed to help businesses of all sizes and all sectors – including SMEs, corporates, charities, and government – to be more efficient and improve customer satisfaction.

Quality Management Systems underpin ISO 9001. The standard enables businesses to focus on customers, leadership, employee engagement, and processes to consistently meet customer needs and exceed their expectations.

Why take an ISO 9001?

ISO 9001:2015 is an international standard for Quality Management Systems (QMS), designed to help organizations improve their processes and ensure consistent quality of products/services to meet customer and stakeholder requirements. This standard is flexible and applicable to all industries and sizes of businesses.

  1. Enhancing Quality and Management Efficiency: The ISO 9001:2015 standard helps organizations establish clear operational processes, eliminate errors, and improve the quality of products/services.
  2. Increasing Customer Satisfaction: With an appropriate quality management system, organizations can deliver products or services that meet customer expectations.
  3. Continuous Improvement: The standard emphasizes continuous improvement, enabling businesses to continually optimize processes and achieve sustainable development.
  4. Opportunities for Market Expansion: ISO 9001:2015 certification is an important criterion for businesses to enter international markets and enhance competitiveness.

On completion, you’ll understand how being ISO certified can provide a competitive advantage and lead to qualification as a preferred contractor and quality for more government-funded and large business tenders.

ISO 9001 Certification Benefits - small

FAST consulting support

Experienced Expert Team: FAST has a team of experienced consultants in implementing ISO standards, especially ISO 9001:2015.

Personalized Consulting Services: We understand that each business has its unique characteristics, so our consulting services are designed to meet the specific needs and scale of each client.

Comprehensive Support: From the initial steps to obtaining ISO certification, FAST is always there to support businesses, ensuring that every process complies with the standard.

ISO 9001:2015 is not just a certification, but a management system that helps businesses develop sustainably, enhance their reputation, and improve their competitiveness. With support from FaST, businesses can easily apply and maintain this standard for long-term success.

How implementation is delivered

We provide comprehensive consulting services for businesses to build and successfully implement the ISO 9001:2015 standard. The implementation process includes the following steps:

  1. Initial Survey: Assessing the current state of the organization, understanding existing processes, and identifying gaps compared to the requirements of ISO 9001:2015.
  2. Establishing the Quality Management System: Assisting businesses in developing or adjusting operational processes according to the standard’s requirements, including documentation, processes, and templates.
  3. Training and Awareness Raising: Training employees on the principles of ISO 9001:2015 and how to apply it in their daily work. Particularly emphasizing the role of continuous improvement.
  4. Implementation Support: Accompanying businesses in applying the quality management system in practice, monitoring the process, resolving arising issues, and adjusting processes as necessary.
  5. Internal Audit and Certification Preparation: Conducting internal audits to assess compliance with the standard. After that, assisting businesses in preparing documents and processes for the certification audit from independent certifying organizations.

Implementation of ISO 9001 certification can benefit your organization, including developing more efficient processes, lowering internal costs, and putting customers first by increasing product and service quality that exceeds customer expectations.