Professional Support Services from FAST

In today’s highly competitive business environment, meeting legal requirements, maintaining professionalism, and enhancing customer experiences are critical factors that determine a company’s success. FAST Consulting’s support services are designed to help businesses in the service sector operate more efficiently while meeting the ever-growing expectations of their customers.

Reasons to Implement
  • Ensure businesses comply with legal regulations and industry standards.
  • Maintain consistent service quality and enhance brand image.
  • Professionally meet inspection requirements from authorities and partners.
Benefits for Businesses & Customers
  • Improve operational and service quality, increasing customer satisfaction.
  • Minimize legal and procedural risks with expert support from FAST.
  • Create sustainable competitive advantages in the market.
  • Experience higher-quality and safer services.
  • Build trust in the brand and its products, increasing customer loyalty.
  • Contribute to fostering long-term relationships with the business.

Mystery Customer Shoppers

Mystery Customer Shopper refers to a service where trained evaluators (often referred to as “mystery shoppers”) pose as regular customers to assess the quality of services, products, or customer experiences provided by a business. The primary goal is to collect unbiased and actionable insights that can help improve operations and customer satisfaction. Key Aspects of Mystery Customer Shopper:

Evaluation of Customer Experience
  • Assesses how employees interact with customers, including professionalism, attentiveness, and problem-solving skills
  • Monitors the overall atmosphere and cleanliness of the business premises.
Adherence to Standards
  • Ensures that employees follow the company’s operational standards and guidelines.
  • Checks for compliance with industry regulations and internal protocols.
Detailed Reporting
  • Provides a comprehensive report highlighting strengths, weakness, and areas for improving.
  • Includes specific recommendations to enhance service quality and operational efficiency.

Why You Choose This Service?

By accurately capturing customers’ real-life experiences at key touchpoints such as sales locations, restaurants, or service areas, this service provides invaluable insights into operational performance. It assesses staff professionalism and compliance with established procedures, helping businesses identify areas for improvement. With these actionable insights, companies can refine their services to consistently exceed customer expectations.

Benefits for Businesses

  • Enhances service quality through reliable and practical insights.
  • Builds optimal workflows and improves employee performance
  • Boosts brand reputation and customer satisfaction, driving revenue growth.

Benefits for Customers

  • Enjoy a better, more consistent service experience.
  • Builds trust in the professionalism of the brand.
FAST Consulting’s experts bring over 10 years of experience managing CMS projects in Vietnam’s F&B market, including renowned brands like Pizza Hut, Pao+, and convenience store chains. We also have extensive experience working with spa and beauty chains, positioning us as a trusted partner in providing insightful and actionable evaluations.

Food Safety Audit – Internal Standards for F&B Chains and Suppliers

FAST Consulting provides a comprehensive Food Safety Evaluation Checklist to assess compliance with internal food safety standards across F&B chains and suppliers. This service acts as an extension of your in-house QA/QC or procurement team, thoroughly evaluating all critical aspects of food safety.

The customer’s checklist could cover key areas, including:
  • Raw Materials & Supplier Verification – Ensuring quality and safety from the source.
  • Storage & Temperature Control – Maintaining proper conditions to prevent spoilage or contamination.
  • Preparation & Processing – Evaluating hygiene practices and adherence to critical control points (CCPs).
  • Packaging & Labeling – Checking compliance with food safety standards for packaging and product information.
  • Distribution & Transportation – Verifying safe handling and cold chain integrity.
  • Employee Hygiene & Training – Assessing staff compliance with hygiene protocols and safety training.

Why Choose FAST Consulting?

FAST Consulting brings expertise to your operations by seamlessly integrating with or enhancing your QA/QC and procurement teams. Our proactive evaluations identify potential risks and areas of non-compliance early, preventing them from escalating into major challenges. By ensuring consistent quality and safety across your supply chain, we help build customer trust and reinforce the value of your brand, positioning your business for sustainable success.

Certification and Licensing Services

Our service includes Food Safety Certificates, FDA Registration, and Alcohol and Tobacco License, Product Standards… At FAST Consulting, we assist businesses in the food and beverage industry to comply with mandatory legal requirements, ensuring transparency in their operations. By meeting these standards, businesses enhance their opportunities for collaboration with both domestic and international partners. Our expertise helps minimize the risk of legal violations, laying a strong foundation for sustainable growth and building industry credibility.
Benefits for Businesses Benefits for Customers
  • Professional support in preparing documentation and working with regulatory authorities.
  • Accelerates and simplifies the licensing process, saving time and resources.
  • Establishes credibility and reliability with partners and customers.
  • Greater assurance when using safe and certified products and services.
  • Builds trust in the brand, encouraging long-term loyalty.